Fund of funds specialist T. Bailey has won two more awards – making three in two weeks, and all of them the result of nominations and votes from financial advisers.
The latest is one of the most prized in the industry – a prestigious five-star service award in the 2010 Financial Adviser Service Awards.
Helen Stevens, Head of Client Services at T. Bailey, thanked the advisers who voted for the firm. She said: “We know from our own experiences as service users that advisers need more than just strong investment performance from providers. They need to be able to trust a fund manager to deliver good service too.
“If you’re hanging on a line chasing information, or having to get mistakes corrected, then you’re wasting valuable time. Poor provider service can also damage an adviser’s relationship with their clients. So we’ve always striven to deliver the best service possible. It’s a wonderful tribute to the dedicated administration team at T. Bailey that the thousands of advisers who vote in these awards recognise this.”
T. Bailey took its own administration in-house several years ago because it felt it could do the job better. It now provides third-party administration using the same team, under the separate banner of TB Fund Services, for a growing number of fund groups.
T. Bailey CEO Peter Letley said the firm would not rest on its laurels: “We’re very sharply focused on the quality of our relationships with the advisers and fund groups we work with. We see these as close partnerships and continue to invest in technology, processes and people to strengthen and refine our service.”
T. Bailey also scooped a prize for most improved provider in the Investment category of the same awards. It adds to the Special Award it won two weeks ago in the 2010 Compliance Register Platinum Awards for its work in developing T. Bailey’s funds of funds to meet the requirements of RDR and the needs of a broad range of advisers.
Submitted by: Michelle Lawrence
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